Over the past 18 months, we’ve been building and investing in a major upgrade to our core business systems. This new technology platform will allow us to deliver more capable and efficient services for you. We are now in the final stretch, and we’re excited to go live in the New Year.
To make the switch as seamless as possible, there will be a short period over Christmas where some services are limited. From Saturday 20th December to Sunday 4th January, our Portal will be unavailable while we move to the new system. You’ll still be able to place orders by phone, and all pending orders will be dispatched as soon as we’re fully back up and running in the New Year.
To avoid any problems, we suggest placing orders before 20th December to see you through to the New Year. Our Customer Support team will be available throughout the festive period (excluding Bank Holidays) to take orders, answer questions, and help however they can. And if something urgent comes up during this window, please give us a call — we’ll always do our best to assist.
As with any major systems launch, we’ve worked hard to make the transition smooth — but there may be a few early teething issues. We really appreciate your support while we complete this upgrade, and we can’t wait to bring you a smoother, more capable experience in the months and years ahead.
Nathan
Papergraphics
Papergraphics System Upgrade – Customer FAQs
What’s happening over Christmas?
From Saturday 20th December to Sunday 4th January, our online shop will be temporarily taken offline while we switch over to our new system. During this time, some services will be limited.
Can I still place orders during this period?
Yes! You can still place orders by phone, and we’ll make sure everything is ready to dispatch as soon as the new system is ready in the New Year.
When should I place my orders?
To avoid any delays, we recommend placing important orders before 20th December.
Will Customer Support be available?
Yes. Our Customer Support team will be available throughout the festive period (excluding Bank Holidays) to take phone orders, answer questions, and help wherever possible.
What if I have an urgent issue during the upgrade?
Please give us a call. We’ll do our very best to assist, although there may be some limitations while we complete the system switch.
Why is this upgrade happening?
We’re upgrading our core system to build a stronger technology platform. This will allow us to deliver faster and more intelligent services to you in the future.
What if there are problems with the transition?
We’ve worked hard to ensure this important project goes smoothly but as with any major system upgrade, there may be a few teething issues. Thank you for your patience — we’ll address anything that comes up as quickly as possible.
When will everything be back to normal?
The customer portal will be back online on Monday 5th January, and full services will resume immediately.
Will I notice any changes after the upgrade?
You’ll notice some of our documents — such as invoices, statements, and delivery notes — will look slightly different after the upgrade.
Will you communicate with us during this transition?
Yes – we will send updates by email if anything changes.
Is there anything else I should be aware of?
The only other thing to note is that our online shop will be running on a new back-end system. As a result, you won’t be able to view previously completed orders online — only open and new orders placed after the upgrade will be visible. If you need details of any older orders, just give us a call and we’ll happily retrieve them for you.
Who can I contact if I have questions?
Our Customer Support team is ready to help by phone throughout the upgrade period (excluding Bank Holidays).