Here's an outline of what we're doing to make sure our team and customers are safe while continuing to operate as close to normal as possible.
Health and wellbeing of our team, customers, visitors and contractors
It goes without saying; we've upped the hygiene, hand sanitisation, and of course, are implementing the Government's distancing practices. We're also trying out new working arrangements so that, where possible, our teams are working from home.
We're maintaining a skeleton team on-site, but the vast majority of our office team will not be on site until the situation improves. You can still contact them on all the usual telephone numbers you have.
"Due to our new remote-working arrangements, we understand some of our customers are experiencing slightly longer ring-times before our team can answer – please be patient; we are here!"
Our field-based experts
The situation is a little more tricky for our field-based team; our account managers will not be dropping in or asking to set up meetings with you, but if you do need to speak to them, please contact using telephone or email.
Visiting our sites
Until further notice, we have postponed all customer events and training days and closed our UK, Dutch, Spanish, Belgium and Scotland offices to visitors.
Product supplies and supply chain
Papergraphics hold a massive range of products in stock at any one time. We are working closely with our raw material partners, who are all reporting a regular service. However, unique products (products we make to order), may see slightly increased lead-times. Also, our in-house conversion operations now run a shift pattern to ensure continuity.
Telephone support — we're here to help: 0845 1300 772
Our team is still available to provide remote support and advice; please get in touch to discuss any product or technical queries via the usual telephone or email channels.
Take care, be safe, and we are all looking forward to seeing you soon — when we're free to be sociable again!